Refund policy

Right of Withdrawal

You have the right to withdraw from the contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier,

1. a) have taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered as a single order;
2. b) have taken possession of the last goods or have taken possession of the last goods if you have ordered several goods as part of a uniform order and they are delivered separately;
3. c) have taken possession of the last partial consignment or the last partial piece or have taken possession of the last partial consignment or the last partial piece if you have ordered goods that are delivered in several partial consignments or pieces, have taken possession of the first goods or have taken possession of the first goods if goods are delivered as part of an order for the regular delivery of goods over a certain period of time.

To exercise the right of withdrawal, you must inform us

Luxvivendi GmbH

Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main,

Telephone no.: +49 69 257 37 52 84, e-mail: office@luxvivendi.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You can use the attached sample withdrawal form, but this is not obligatory.

To meet with the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

 

Consequences of Withdrawal

If you withdraw from the contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us

Luxvivendi GmbH

Thurn-und-Taxis-Platz 6, 60313 Frankfurt am Main,

immediately and in any case within fourteen days at the latest from the day on which we are informed about your decision to withdraw from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

We bear the cost of returning the goods. If the goods cannot be returned normally by post due to their nature, we will collect the goods at our expense.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods

 

- End of right of withdrawal -

 

Attention: The Right of Withdrawal does not exist or expires for the following contracts:

• for the delivery of goods which are not suitable for return for reasons of health protection or hygiene and whose seal has been removed after delivery or which have been inseparably mixed with other goods after delivery due to their nature;
• for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to personal needs;
• for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
• for the delivery of alcoholic beverages whose price was agreed at the time the purchase contract was concluded, but whose delivery can only take place after 30 days and whose current value depends on market fluctuations over which the Seller has no influence.

The Right of Withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time of conclusion of the contract.

 

 

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Sample withdrawal form

 

(If you wish to withdraw from the contract, please complete and return this form, whereby the use of the form is not a prerequisite for an effective cancellation).

To

Luxvivendi GmbH

Thurn-und-Taxis-Platz 6

60313 Frankfurt

E-mail: office@luxvivendi.com

 

I/We (*) hereby give notice that I/We withdraw from my/our (*) contract of sale of the following goods (*):

 

Ordered on (*)/received on (*)

Name of the consumer(s)

Address of the consumer(s)

 

Signature of the consumer(s) (only for notification on paper)

 

Date

 

(*) Delete as appropriate.